Intersoft Technologies EA Ltd Privacy Policy

Effective Date: [10/07/2024]

Introduction

This Privacy Policy describes how Intersoft Technologies EA Ltd (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our SmartCare HMIS (“Service”). We are located in Kasarani, Nairobi, Kenya and provide healthcare solutions across Kenya and internationally.

Information We Collect

We collect several types of information for various purposes to improve our Service to you.

• Information you directly provide:

  • Name
  • Email address
  • Phone number
  • Contact information
  • [For Healthcare Providers] Medical licenses and certifications (if applicable)
  • [For Patients] Demographic information (limited) [We will only collect this information if necessary to provide the Service. Please specify what demographic information you collect]

• Information collected automatically:

  • Usage data (e.g., pages viewed, features used, time spent on the platform)
  • Device information (e.g., IP address, browser type, operating system)
  • Location information (general, not precise) [Only include this if your service collects location information]

• Cookies and other tracking technologies: We may use cookies and other tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies like beacons, scripts, and tags are also used to collect and track information and improve and analyze our Service.

How We Use Information

We use the information we collect for various purposes:

• To provide and maintain our Service
• To improve and personalize our Service
• To send you marketing and promotional communications (with your consent)
• To analyze how you use our Service
• To find and prevent fraud

Information Sharing and Disclosure

We may share your information with third-party vendors, service providers, and contractors who help us operate and improve our Service.

• We will only share your information with these third parties with your consent or when necessary to fulfil your requests.
• We may also disclose your information to comply with legal obligations, enforce our policies, or protect the rights, safety, or property of ourselves or others.

Data Retention

We will retain your information for as long as it is necessary to provide you with the Service and fulfil the purposes described in this Privacy Policy. We will also retain and use your information to the extent required to comply with our legal obligations, resolve disputes, and enforce our agreements.

User Choices and Controls

You have certain choices regarding your information:

• You can access or update your information through your account settings.
• You can withdraw your consent for us to collect your information at any time.
• You can request that we delete your information.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@intersoft.co.ke
• By visiting this page on our website: Privacy Policy

For International Transfers

Because Intersoft Technologies EA Ltd is located in Kenya and provides services across borders, your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own. By using our Service, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

Update

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.